Why do I need to be verified in order to rent items on Tribu?

When we first launched Tribu, we promised a secure platform to earn, save and give. To enable this, all users, especially borrowers need to be verified – this is part of our TribuPromise.

The verification process involves authenticating the user’s Full Name, Date of Birth, Address and Mobile Number.

This process is triggered when a user makes a rental request. Once the user details are submitted, we start the authentication process through our third party electronic identification verification services (EIDV Services).

Next step is to assess the authentication result of the user, and establish an authenticated mark for the following metrics:

• Full Name
• Date of Birth
• Address
• Mobile

Important: The details of the metrics will not be visible publically and will only be accessed to edit on your personal dashboard. Your first name will be visible publically when a user accesses your profile.

Is insurance part of TribuPromise?

We are unable to provide insurance on Tribu at this stage. We encourage you to get in touch with your Insurer and seek independent advice on insuring your items for rental on Tribu.

Tribu will continue to evaluate our insurance options. This is definitely our intention, we will work hard on our end to identify a suitable solution from the insurance market in New Zealand.

Who is liable of the item during the rental period?

Borrowers are fully liable for loss or damages caused to the item during the rental period. Borrowers must therefore make sure they have the necessary funds available to replace or repair the item in the event that you’re unable to return it in the condition it was rented in.

Borrowers are fully responsible for a rented item in their possession during the rental period. In the unforeseen event of damage, theft, loss or confiscation, you’re liable for the cost of rectifying the problem.

What is the Owners responsibility and accountability?

The Owners responsibility is to be honest and truthful while listing their item for rental. The listing needs to be accurate in the description provided, fit for safe use and highlight any defects or blemishes upfront in the listing.

Owners are ultimately accountable for renting out your items. Tribu is a service that connects Owners and borrowers. We do our best to enable users to rent safely, but it is your responsibility to protect your items and managing consequences if something goes wrong.

What impact does Tribu have and how am I a part of this?

Tribu is a social enterprise, which means we have impact embedded within our purpose, operations and business model.

On a global scale, we make an impact on the United Nations Sustainable Development Goals. The Sustainable Development Goals are a call for action by all countries – poor, rich and middle-income – to promote prosperity while protecting the planet.

We directly or indirectly make an impact on the following Sustainable Development Goals:

• Goal 9: Industry Innovation and Infrastructure
• Goal 11: Sustainable Cities and Communities
• Goal 12: Responsible Consumption and Production
• Goal 13: Climate Action
• Goal 15: Life on Land
• Goal 17: Partnerships for the Goals

Trees that Count

Tribu has registered with Trees that Count as a Business to support native trees planting projects in New Zealand.

Trees that Count create healthier communities and a more beautiful New Zealand. https://www.treesthatcount.co.nz/

Our Impact: For every 100 new registrations on Tribu, we will make a donation for one Restoration Tree. See Our Impact.

Invite your friends, family and colleagues and let’s see our impact grow together. https://grow.treesthatcount.co.nz/planters/tribu