In order for us to provide a seamless experience for our Tribuers, we charge a service fee on the rental transactions of 15% from the Owner. Stripe will also charge the owner a minor fee for the transaction
This means that if an item is rented out for $200/week, the borrower pays $200 and the Owner earns $170.
The service fee is automatically deducted from the Owners earnings.
Important: Tribu does not charge for signing up and creating listings for individuals. It will always be free to do this, we only charge a service fee when a successful transaction takes place.
Important: Tribu is free for registered businesses until 31st January 2020. Monthly subscription cost of $20 inclusive of GST will be applied to the account from 1st of February 2020.
Before activating a listing on Tribu, you have to enter your Account Details in your personal dashboard so you receive payments when a rental transaction is successful.
Once a rental request is accepted, the due amount will be in your account within 3 to 7 days. This is done through direct transfer, from our secure payment provider, Stripe.
You are responsible to pay for any applicable GST for all rentals on Tribu. If you are a Business, it is your responsibility to provide a separate Invoice for the Borrower as per your tax obligations.
Important: Tribu will email an invoice for the Tribu Service Fee for the rental transaction.
Before requesting an item for rent, you will be prompted to get verified first. Once the verification process is completed, you can pay for the rental by credit or debit card only.
The rental amount will be deducted from your account, to make sure you have enough funds for the rental. This will be deposited in the Owners account once the rental booking is accepted.
If for any reason your rental doesn’t go ahead, please email [email protected] with the Rental Identification Number and will release the full amount back into your account. This may take upto 48 business hours.
Important: Additional charges like delivery cost is paid in cash to the Owner.