How does Tribu authenticate the Service Provider?

There are two scenarios on how the process will impact the Service Providers.

First Scenario:

If we first reach out to the Service Provider, then we ensure we go through the Service Provider Onboarding Process prior to the Service Listing being created on Tribu.

The below details will be checked and we will physically contact to authenticate:

• NZ Business Registration
• Website
• Contact Details
• Social Media Channels

Second Scenario:

If the Service Provider proactively creates a Service Listing without Tribu’s prior knowledge.

We get daily notifications when a Service Listing is created and we take upto 48 hours from the creation of the Service Listing to go through the Service Provider Onboarding Process.

The below details will be checked and we will physically contact to authenticate:

• NZ Business Registration
• Website
• Contact Details
• Social Media Channels

Important: If there is delays in completing the Onboarding Process, Tribu will take down the Service Listing until the process is completed. This only applied after the 48 hour period.

Tribu does this so our users can trust and connect with quality Service Providers.

What happens when the service request is completed?

Place feedback for eachother on your experience with the service request.

For Owners:

You agree to have done your due diligence on the Service Provider.

Owners are entitled to lodge a complaint to Tribu if something goes wrong, after assessment we are have the ability to block the Service Provider from using the platform in the future.

For Service Providers:

You agree to return the item on time as agreed with the Owner. You are liable for the item in your possession while its being fixed.

Tribu Tip: The Service Provider can also place feedback for the Owner with their negative experience.

What is the process once a ‘Get it Fixed’ listing is placed?

For Owners:

The Owner can view their listing on the ‘Fix It’ portal in the Browse Catalogue.

For Service Providers:

Regularly browse through the Browse Catalogue on Tribu, we will also put updates for listings on Tribu’s Facebook and Instagram Channels.

• If you come across a listing you like, contact the Owner by sending a message on the listing
• Introduce yourself and your company first, you build early trust with the Owner
• Ask any clarification questions about the item so you can provide an accurate indication on cost
• The Owner will confirm the outcome, until then we suggest you hold back on sending follow up messages
• If it’s a good outcome for you, then arrange further details with the Owner

Important: The Service Providers are liable for the item in their possession while its being fixed. Tribu Tip: If something goes wrong during or at the end of the service request, email [email protected] as soon as possible or within 12 hours of the incident.

A few tips for a smooth repair transaction?

The messaging feature on Tribu allows the Owner and Service Provider to contact each other once the listing has been created.

For Owners:

Make a clear and honest listing in describing the condition of the item and what needs to be done it.

Tribu goes through its onboarding process which includes authenticating the Service Provider. However, we strongly advice you to also check the authenticity of the Service Provider before confirming acceptance on a quote.

Who you select to get your item fixed is 100% up to you. We just help you connect with a Service Provider.

For Service Providers:

Seek clarification prior to providing a quote on what work is needed on the item, this will minimise confusion and you can provide an accurate quote.

You agree to return the item on time as agreed with the Owner. You are liable for the item in your possession while its being fixed so take good care of it.

Important: Tribu is an intermediary between the Owner and the Service Provider. We make all efforts to authenticate the Service Provider, but it is not our liability if something goes wrong.